Privacy Policy

 

What We Collect

PLATFRM may need to collect personal information about you in order to provide you with our goods and services. The personal information we may need to collect from you includes the following:

  • Your name

  • Contact information, including address, email address, mobile number, social media account usernames

  • Date of birth

  • Emergency contact person information

  • Bank account and/or credit card details

  • Sensitive information (such as about your health and medical history)

  • Images, video, or audio of you

  • Demographic information such as preferences and interests, and other information relevant to customer surveys and/or offers.

You are not obliged to provide your personal information to PLATFRM. However, without certain personal information from you, it may not be possible for PLATFRM to provide our goods and services to you.

How PLATFRM Collect And Hold Your Personal Information

Where possible, PLATFRM will generally collect your personal information directly from you. PLATFRM may also collect personal information from the PLATFRM webpage, app, or other booking system, or when you sign up and/or purchase PLATFRM memberships and classes. PLATFRM may also collect personal information from you via promotional activities, competitions, QR code apps (or other apps required by the government), events, and also from other directly related companies and, if there is prior consent, from organisers of the events PLATFRM sponsors. We will also collect images, video, and audio of you on our CCTV cameras, and via other photographic means on the public/common areas of our premises.

Sensitive Information

From time to time, we may also need to collect sensitive information about you.

Sensitive information will only ever be used for providing our goods and services to you or to comply with government regulations. Such information will not be used or disclosed for any other purposes without your consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of PLATFRM, or any member of the public, or to lessen a serious threat to a person’s health or safety.

The types of sensitive information generally collected by PLATFRM include information relating to:

  • Your health

  • Your weight and body measurement

  • Your medical history

  • Whether you smoke or are pregnant

  • Whether you are on any medication

  • Other health-related information that is necessary to properly advise you about training

What We Do With The Information We Gather

PLATFRM will only use and disclose your personal information so we can provide you with the services you have requested as well as for the following directly related secondary purposes:

  • Managing your account with PLATFRM

  • To improve our products and services

  • Send promotional emails and sms (short message services) to you about new products, special offers or other information which we think you may find interesting using the email address or mobile number that you have provided**

  • Contact you for market research purposes. We may contact you by email, phone, fax or mail.**

  • To customise the PLATFRM website and app according to your interests

  • We may provide your information to our third party partners for marketing or promotional purposes provided we first have your consent

  • Assessing your employment application and reference checking

  • Complying with government regulations and record-keeping requirements

  • Arrange for your payment for our goods and services (eg via credit card transactions with your credit card provider, bank transfers with your bank, or managing your direct debit arrangement with our direct debit agent)

  • PLATFRM will never sell your information.

We may also use images, video, or audio of you taken via our CCTV cameras or other means for security purposes.

Your images, video, or audio may also be used by us for promotional and marketing, or training purposes (eg on our website or social media pages). You may notify us at any time if you do not wish for us to use your image, video, or audio for these purposes.

Disclose Your Information

PLATFRM may need to disclose your personal information to third parties from time to time for the purposes referred to in this policy. These third parties include government bodies and our direct debit agent. However, PLATFRM will only disclose your personal information to third parties for the purpose of providing our goods and services to you or other directly related secondary purposes as set out above. PLATFRM may otherwise disclose your personal information with your consent or if it is required or authorised by law.

Occasionally, PLATFRM may disclose your personal information to third party services providers overseas. However, where your personal information is disclosed to an overseas recipient, we will also take adequate measures to ensure that your personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above.

By providing PLATFRM with your personal information, you consent to this disclosure of your personal information in accordance with this policy.

Marketing And Promotion

Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing or promotional material about our other goods or services or those of third parties.

You may opt out at any time from receiving this material by contacting PLATFRM.

Security

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect.

However, you should keep in mind that the transmission of information (including over the internet or an app) may not always be completely secure or error-free. In particular, you should take special care in deciding what information you send to PLATFRM via e-mail and ensure that any communication you receive stating it is from us is actually from PLATFRM. Please contact us if in doubt.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used and to help us analyse data about web page traffic and improve the PLATFRM website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

We also use cookies for marketing purposes. For example, when you visit the PLATFRM website, our web server will drop a cookie on your browser, and if you leave the PLATFRM website to visit another website which is part of the same network, you may be served our advertisements.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the PLATFRM website. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings. Alternatively you can opt out of a third-party vendors use of cookies by visiting the Network Advertising Initiative opt out page.

Rights Of Access, Correction And Storage

You may request access to your personal information (including your credit card information) we hold by contacting us by email at buildabetter@platfrm.com.au or at the following address (attention to the Privacy Officer): 101-103 Melbourne Street, North Adelaide, SA 5006.

Where we hold your personal information, we will endeavour to provide you with a suitable range of choices as to how access is provided (eg email or mailing it to you). A reasonable administration fee may be charged to cover the cost of retrieval in some cases.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we correct it.

PLATFRM will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required to retain your personal information after your relationship with PLATFRM has expired (including if required by law). In this case, your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information, we will do so by taking reasonable steps and using up-to-date techniques and processes.

Any data collected will be stored on-site at our premises and/or in a digital form on our booking system, app, or our webpage servers.

Links To Other Websites

The PLATFRM website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Questions And Complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by PLATFRM to protect your personal information or privacy, please contact PLATFRM’ Privacy Officer at buildabetter@platfrm.com.au.

We will investigate any complaints received in writing and do our best to resolve them as soon as possible. If you are not satisfied with the result of your complaint to PLATFRM, you can refer your complaint to the:

Office of the Australian Information Commissioner

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au